Due to Covid19 our drop-in service and home visiting service as been CANCELLED.

In the meantime, if you need more batteries, tubes, wires/domes, please contact the Audiology department:

Telephone: 01387 241499 

Email: dg.audiologydgri@nhs.scot 

If your NHS hearing aid is faulty and in need of repair then please post it to the Audiology department, along with your name, address, date of birth and a short description of the problem to:

Audiology Department, Mountainhall Treatment Centre, Bankend Road, Dumfries DG1 4AP


The Audiology Team will try and repair hearing aids on the day they receive them and will post them back the same day via First Class post.

If you are reluctant to post both of your hearing aids out, feel free to send them in one at a time.

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Dumfries and Galloway Hard of Hearing Group

Helping You Hear

All Hearing Aid Care & Maintenance Drop-ins are closed due to Coronavirus. To find out how to get replacement batteries, wires and domes, or have broken aids repaired, please follow the link for the LATEST INFORMATION

Dumfries and Galloway Hard of Hearing Group aim to help those with a hearing loss to maintain their hearing. We offer over 34 drop-in sessions per month, based over 20 locations spread throughout the region, so we hope you will be able to find one near you.

All our drop-in sessions are run by our fully trained volunteers who offer:

  • Care and maintenance of hearing aids to ensure they are working properly
  • Advice and Support regarding hearing aid maintenance and managing hearing loss in the local community

In addition to our drop-in sessions our volunteers also visit care homes across the region and provide home visits to those unable to attend our drop-in sessions.

We are a Scottish Charitable Incorporated Organisation and we are reliant on volunteers who are critical to the continued provision of our service. We are forever grateful for the wonderful job they do.

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Our Services

We give advice and support regarding hearing aid maintenance and managing hearing loss in the local community. The service is complementary to the services provided by the NHS and Social Work and is accessible across Dumfries and Galloway.

Drop-in Sessions

Free hearing aid care and maintenance given on a first come first served basis. Regular drop-in clinics provided throughout the region.

Care Home Service

Regular care and maintenance visits.

Home Visits

Provided to those unable to attend drop-ins.

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As a charity we rely on donations to help us to continue to run our services. Any donation you can provide will help us to continue to deliver our Drop-in Sessions, visit Care Homes and undertake Home Visits to our most vulnerable service users. You can help us to keep Dumfries and Galloway Hearing.

We have 60 volunteers and one full time staff member and one part time staff member. In 2018 we helped 4579 service users and maintained 7816 hearing aids.


We are often in need of more volunteers to be trained to provide care and maintenance of hearing aids, perform meet and greet functions at Social Drop-ins or help out with admin tasks in the office. Please follow the link to see what we currently offer.

Write to us:

Dumfries and Galloway Hard of Hearing Group
Top Floor, 8 Gordon Street
Dumfries, DG1 1EG

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