Dumfries and Galloway Hard of Hearing Group

Helping You Hear

Our clinics are now open – click here to book an appointment

Christmas and New Year arrangements 2021

Please note: There will be no clinics held between the 23rd of December 2021 and the 6th of January 2022. Clinics will reopen on the 7th of January 2022 with the Baptist Church Dumfries between 10am and 12 noon. Please book an appointment to attend.

Dumfries and Galloway Hard of Hearing Group is a grass roots organisation, established in 2008, by local people living with a hearing loss. We provide a local service to help hearing aid users access help and support to manage their hearing loss, and to maintain the function of their hearing aids. We run a variety of volunteer run clinics across the region which offer:

  • A care and maintenance service of NHS hearing aids;
  • An Advice and Support service regarding regular hearing aid maintenance
  • Peer support to help people manage their hearing loss
  • A referral service to other organisations, such as Sensory Support, Visibility and Audiology

In addition to this service our volunteers also visit people in their own home, and in care homes, if they’re unable to attend our local clinics.

We’ve also begun delivering lipreading training to provide those who are hard of hearing additional communication tools to help them feel confident in social situations. We also provide training to the wider parts of our community to help raise awareness of the needs of people with a hearing loss, and to promote the need for inclusive communication.

We are a Scottish Charitable Incorporated Organisation and we are reliant on volunteers who are critical to the continued provision of our service. We are forever grateful for the wonderful job they do.

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Our Services

We give advice and support regarding hearing aid maintenance and managing hearing loss in the local community. The service is complementary to the services provided by the NHS and Social Work and is accessible across Dumfries and Galloway.

Maintenance Clinics

Free hearing aid care and maintenance given on a first come first served basis. Regular clinics provided throughout the region.

Care Home Service

Regular care and maintenance visits.

Home Visits

Provided to those unable to attend clinics.

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As a charity we rely on donations to help us to continue to run our services. Any donation you can provide will help us to continue to deliver our clinics, visit Care Homes and undertake Home Visits to our most vulnerable service users. You can help us to keep Dumfries and Galloway Hearing.

We have 60 volunteers and one full time staff member and one part time staff member. In 2018 we helped 4579 service users and maintained 7816 hearing aids.


We are often in need of more volunteers to be trained to provide care and maintenance of hearing aids, perform meet and greet functions at clinics or help out with admin tasks in the office. Please follow the link to see what we currently offer.

Phone us:


Write to us:

Dumfries and Galloway Hard of Hearing Group
Top Floor, 8 Gordon Street
Dumfries, DG1 1EG

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