Due to Covid19 our drop-in service and home visiting service as been CANCELLED.

In the meantime, if you need more batteries, tubes, wires/domes, please contact the Audiology department:

Telephone: 01387 241499 

Email: dg.audiologydgri@nhs.scot 

If your NHS hearing aid is faulty and in need of repair then please post it to the Audiology department, along with your name, address, date of birth and a short description of the problem to:

Audiology Department, Mountainhall Treatment Centre, Bankend Road, Dumfries DG1 4AP


The Audiology Team will try and repair hearing aids on the day they receive them and will post them back the same day via First Class post.

If you are reluctant to post both of your hearing aids out, feel free to send them in one at a time.

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My journey to where I am now all started when I was diagnosed with a moderate hearing loss at the age of nineteen. I was referred to a Hearing Therapist to help me with confidence and communication strategies -and the rest, as they say, is history.

 I qualified as a Hearing Therapist at the City Lit in London (the first college to offer lipreading lessons to deafened war veterans) and worked in a busy Audiology department for over ten years. It was during this time I started to learn BSL  (British Sign Language).  Very few other staff members were able to sign which meant that, due to the communication barriers, access to services for BSL users was often very limited. 

Before moving to Scotland in 2019, I worked as a Learning Support tutor – specialising in hearing loss and deafness – at a busy college, supporting students both in and out class.  I have taught lipreading – from ‘first steps’ to advanced – for over twenty years, and have been involved in providing a range of communication awareness training to schools, colleges, hospitals and even the MK Dons football club!

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