Due to Covid19 our drop-in service and home visiting service as been CANCELLED.

In the meantime, if you need more batteries, tubes, wires/domes, please contact the Audiology department:

Telephone: 01387 241499 

Email: dg.audiologydgri@nhs.scot 

If your NHS hearing aid is faulty and in need of repair then please post it to the Audiology department, along with your name, address, date of birth and a short description of the problem to:

Audiology Department, Mountainhall Treatment Centre, Bankend Road, Dumfries DG1 4AP


The Audiology Team will try and repair hearing aids on the day they receive them and will post them back the same day via First Class post.

If you are reluctant to post both of your hearing aids out, feel free to send them in one at a time.

Close window
This message will not appear again for another 7 days

Face Coverings & Hearing Loss – Rules, Exemptions & Tips

Wearing a face covering while wearing hearing aids can be a challenge. We look at the Scottish rules, examine the exemptions and offer tips to make wearing a mask easier.

Home | general | Face Coverings & Hearing Loss – Rules, Exemptions & Tips
Man wearing face mask and hearing aid

The new rules on wearing face coverings in Scotland are designed to help reduce the spread of COVID-19 (Coronavirus). However, we know many people with a hearing loss rely on facial expressions and lipreading to communicate. In this article we outline the regulations as they apply to those with a hearing loss and make some suggestions to help make communication easier while wearing a face covering. We hope you find it useful.

Locations where face coverings must be worn

In Scotland, most people aged 5 and over are now required by law to wear a face covering in many settings, including:

These rules also apply to staff, unless:

Read the full Scottish guidance on face coverings for Scotland on the Scottish Government website.

Wearing a face covering with hearing aids

The government describes a face covering as something that safely covers the nose and mouth. You can buy reusable or single-use face coverings, which usually have elastic straps that fit behind the ears. You may also use a scarf, bandana, religious garment or hand-made cloth covering, but these must securely fit round the side of your face.

Tips for successfully wearing a mask with a hearing aid

 Try to wear face coverings which are tied around your head instead of looping around your ears. By tying the face covering around the head you avoid the loops interfering with your hearing aid.

If you have a mask that has elastic straps, try a mask extender. Extenders can be used to link the mask straps at the back of your head, rather than having the straps sit behind your ears. These extenders can be easily bought online or you could make your own, or simply loop a long thin piece of string or material through the mask loops and tie around the back of your head.

Home made mask extendeer

 We know many of you are finding wearing face covering increases the risk of loosing your hearing aids. If you are concerned about losing your hearing aids you can buy safety lines and retention cord just search online.

Face coverings exemptions

The government guidance says you don’t have to wear a face covering if you have a legitimate reason not to these include:

Please note: These exemptions also apply to staff in the work place and cover even those who have to wear a covering at work by law.

Exemption cards and badges

 The government website includes exemption badges and cards you can print or save to your mobile phone. You don’t have to use them but you may feel more comfortable carrying something explaining your exemption from wearing a face covering. You can find the information here

It’s a personal choice to carry an exemption badge or card. It’s not required by law but as the rules regarding exemption from face coverings are not widely understood by the general public carrying a card can protect you from misunderstandings.

This site uses cookies.
Read our privacy policy

This site uses cookies for marketing, personalisation, and analysis purposes. You can opt out of this at any time or view our full privacy policy for more information.